Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

We Are Choking the Entrepreneurial Spirit Out of Fraternity

When Ernesto Sirolli was a young man living in his native Italy, he wanted to help people and to make a difference. As part of delegation from a charitable organization, Ernesto traveled to Zambia on the continent of Africa. Their mission was to help the poor in Zambia in transformative and long-lasting ways. When Ernesto and team arrived to a village, they noticed an amazing amount of fertile land along the Zambezi River that was not being used for agriculture. Perplexed by this, and sensing a potential gamechanger, they told they Zambian people that they should use the land for farming, grow food that could sustain their people and could also be sold, and forever alter their destinies. They showed the villagers how to plant and raise tomatoes. Strangely, the Zambian people did not have much interest in these new lifesaving plans, but Ernesto and his fellow Italians would even pay them to help work the fields so that they could see the value in this agriculture. Sure enough, the fertile land bore tremendous results – large beautiful tomatoes.
Image result for hippos in river

One night, when the tomatoes were at their ripest and best state, 200 hippos emerged from the river and ate them all. The Italians were taken aback and shocked and told the villagers what had happened. The Zambians responded that yes, the hippos would do that, and that’s why they had no agriculture in their village.

“Why didn’t you tell us?” the Italians exclaimed. “You never asked,” was their reply.

Ernesto relays this tell in a much more eloquent fashion is his TED Talk and in his book, Ripples from Zambezi. The point he derives from this story, and that I wish to derive as well, is that too often we force our own solutions on people instead of listening for the solutions they wish to explore. Human history is fraught with noble-minded but tragic results of a central controlling force trying to impose structure on an indigenous people.

Ernesto’s larger point is that if you want to help people improve their situation, you need to foster entrepreneurship at the local level. That means showing up to listen, with no agenda and no preconceived ideas. You then support the entrepreneurs in their own ideas and their own vision.

I feel this is a message we need to hear in fraternity and sorority life in 2019.

Fraternity started as an entrepreneurial and grassroots solution to a problem on the campuses of the day: the lack of free expression. A society of men (or women) wasn’t necessarily revolutionary, but to build it secretly and cautiously on a heavily-controlled environment, such as a college in the 1800’s, was as risky and daring as starting a new business or enterprise.

Somewhere along the line, it flipped from being a grassroots movement to a top-down one, heavy with requirements, policies, structures, and the “one right way to do things.” I believe this is based on the fear of losing  something all of us love. But in that fear, we have sought to control. 

We structure it all. Rush/recruitment. New Member Education. Officer training. Meeting agendas. What we wear and how we wear it.

Some of this was for the sake of efficiency.  But what have we lost in that effort?

In fraternity today, we have a dearth of entrepreneurship.

Our heavily-resourced national offices (seemingly growing in bloat the way centralized governments do) are inventing programs and educational resources for their chapters on a daily basis, often relying on the intelligence of the people in the room but almost no input from the local level. And thus, we build and brand a fancy program called “How to Grow Tomatoes” and ship it off to our Zambias. And from there on out, we fight fires based on the fact our Zambians can’t grow tomatoes like we expect them to.

We talk a lot about campus culture in fraternity and sorority life. But we do so with an eye towards controlling it, and fitting it into a package we’ve already designed (from hundreds of miles away). Rarely do we talk about it in a celebratory fashion. For us it seems that unique cultures are something to be dealt with, not embraced. Grow these tomatoes, dammit.

When we need to do things like redesign a new member education program, we bring forward a commission to sit in a room and figure it out. We rarely listen to our chapters when developing new solutions, or stop to consider that the different cultures in which they operate could mean a need for multiple localized solutions.

Ernesto describes two ways Western cultures approach other societies: we either patronize them, or are paternalistic. To patronize means to treat them as servants; to be paternalistic is to treat them like they are your children. How often do we do that to our chapters, and in a world of increasing innovation, force them to do what that commission decided was best?

Campuses are quick to do this as well. Consider the growing movement to rate chapters based on a campus scorecard, with often arbitrary measures. That’s us telling an indigenous group that we know best how they should do fraternity and if they don’t fit within that structure, they deserve the fate of an outcast. Consider how arrogant (albeit well-intentioned) that sounds.

What if we tried something different. Take for example new member education programs. Instead of that commission or committee, what if instead we told our chapters that for one year, they could do anything they want for new member education. In the end, the goal is for the new members to be adequately prepared for membership, but the process is entirely up to them. Of course, hazing is illegal and can’t be utilized, but otherwise have at it!

Does that make your palms sweat? I admit, mine too.

But think about what creativity might emerge if 100+ chapters were empowered to customize new member education. At the end of that year, you invite the chapters to share what really worked and what didn’t. You listen, and then you share back the best ideas you heard.

Is it risky? Yes. But could yield a high reward. Think about all the other functions of fraternity life we dictate from the top, and what could happen if we unleashed entrepreneurship.

Is the role of the fraternity/sorority national office to create solutions to make fraternity chapters as strong as possible, or to empower chapters to discover their own strength? Patronize or Serve?

Image result for hippos in riverI guess it comes down to you answering a fundamental question for yourself: are you willing to let exist different ways to experience and do fraternity, or is there only one right way?

Respect the undergraduates for the entrepreneurial spirit they can possess. And listen to them, for they will tell you about the hippos in the river.

The Chapter President’s Guide to Starting the Year Off Right

The chaos of August is about to set in on college campuses across the land.  And you, Mr./Ms. Chapter President, are about to lead your troops for another few months.  Don’t make it a weak finish!  The following ideas can make the difference between your year being just another ordinary one or a truly impactful one.  It’s all about paying attention to the details and how you start a new semester. Here are some tips to help you start right:

1. Prepare a chapter retreat.

World-class athletes get themselves “into the zone” before they take the field.  That’s what a retreat can do for your chapter.  Retreats are not just all fun and games.  Good ones have a purpose, and I suggest the purpose be twofold: (1) assess the previous year and (2) set goals for the coming year.  Did you attend your organization’s convention or leadership conference this past summer?  Here is a good chance to summarize some of the best of what you learned.  See this post for more ideas to help you prepare a successful retreat. 

Power tip: Invite your advisors and campus staff to help facilitate this retreat.  They have the skillset to do this and would be honored to take part in something that’s so positive and forward-thinking. 


2. Get the team back together.

Huddle up with your officer team as soon as you can to review early plans for the year.  Likely there are some immediate needs in terms of finance and recruitment.  It’s also a way to make sure they are as invested in the remainder of this year as you are.   

Power tip: If you have the means, treat them to dinner (or coffee or ice cream) as part of this meeting.  Show them how much you value their commitment and leadership.


3. Visit with your Greek Advisor.

Schedule a time early on to reconnect with your Greek Advisor in person.  They remain your greatest supporter and advocate on campus.  Besides just catching up, use this meeting as a way to update him/her on how you assessed the previous year and the goals you have for the coming year (great way to pass along the retreat output if you had that first).  Be sure to thank the Greek advisor and ask him/her for any thoughts on how your chapter can perform strongly this year. Listen as much as you speak.


Power tip:  Bring along a small token of appreciation.  Maybe a food product from your hometown – nothing too elaborate or expensive.  It’s just a nice courtesy that your advisor will appreciate.  Also – be sure to compliment him/her on how tan and well-rested he/she looks!


4. Greet your brothers/sisters.

This one may be a challenge for the very large chapters, but it’s not impossible.  Can you stretch yourself to personally say hello and shake the hand of every single member within the first two weeks of returning to campus?  There is no greater show of leadership than personal interaction.  It trumps any speech you can give or any decision you make.  Perhaps tie this to an invitation to the first chapter meeting of the year, so that you can get some brothers/sisters reconnected who have drifted away.  It’s easy to dismiss an email or phone message.  It’s difficult to dismiss a personal greeting and invitation.  Plus, it shows that you care about the most important thing any chapter president should care about – the members. 

Power tip: If you have a chapter house, move in early so you can be there (and your other officers too) to help move in your brothers/sisters.  Plus you can say hello to the parents and make sure they know who you are.


5. Hug your house manager.

He/she may need it this time of year.

Power tip: Don't let it linger.


6. Meet your chapter advisor for coffee.

For many of the same reasons you want to connect with your Greek advisor, now’s a great time to build the relationship with your chapter advisor.  The reason I suggest coffee or some other way that feels less procedural is because it immediately makes it a more relational conversation.  It also shows maturity because that’s how many modern meetings are conducted between colleagues these days. 

Power tip: If you don’t already have a system in place, be sure to use this meeting as a way to establish a regular communication pattern with your advisor.  And then stay strict to that – another sign of leadership maturity (don’t let your advisor ever wonder if you’ve vanished).


7. Prepare extra hard for the first chapter meeting.

Many times, this first meeting of the semester is the one of the most well-attended.  Spend time preparing so that it comes off as professional, efficient, and effective.  Don’t shy away from a little humor and fun in this meeting as well.  If you want members to come back, they need to see value to the experience. 

Power tip: Start the meeting with an open forum for members to share the best thing that happened to them over the summer.  Don’t be too cautious with what’s shared and how – let the personality of the group take over.  You’re likely to find laughs and applause as a result.


Best wishes to a great start to the year, and thank you for accepting the role of chapter president.  If you spend the time to do those things above, and be rigorous in your preparation and planning, then you will find yourself more relaxed and able to enjoy this experience.  Ready, set, go!

 

Fraternity Board Member Application

Please answer the questions honestly with either "YES" or "NO."

Name: ________________________________

1. Was the name you wrote above your fraternity nickname?    YES /NO

2.  Is your working theory of dealing with college students centered on command and control?     YES / NO

3. Are you in this for the free dinners and travel to convention?     YES / NO   

4. Do you think you can do the Executive Director's job?    YES / NO
 

5. Do you want to do the Executive Director's job?    YES / NO

6. Do you have a pet project that will become your singular answer to every challenge the fraternity faces?    YES / NO
 

7. Do you have Roberts Rules of Order memorized and/or an autographed copy?    YES / NO

8. Are you excited to answer every big-picture strategic question with the words, "Well, in my chapter..."    YES / NO


9. Do you think every undergraduate should have the same exact fraternity experience you had?    YES / NO
 

10. Strategic plans are stupid, right?     YES / NO

11. Do you approach boardroom debates like King Leonidas fighting the Persians at Thermopylae?    YES / NO

 12. Do you feel it's best if the staff's reaction to you is based on fear?    YES / NO


13. Does your fraternity resume include “Hell Week Chair?”    YES / NO

14. Do you believe you are the only one who can save the fraternity and all of fraternity-kind?    YES / NO
 

15. Do you love to "play politics?"     YES / NO

16. Do you like to share your opinions via 3-page email rants, to which you have copied every person in the fraternity directory?    YES / NO

17. DO YOU WRITE YOUR EMAILS IN ALL CAPS?    YES / NO

18. Are you still thinking about your pet project?    YES / NO
 

19. Does the word "micromanage" make you smile and/or giggle?     YES / NO
 

20. Do you plan to buy undergraduates drinks in order to get their votes?    YES / NO

21. Is your home chapter untouchable?     YES / NO

 
22. Is any chapter untouchable?     YES / NO

23. Do you consider any of the following to be the devil incarnate: email, Instagram, Twitter, or text messages?    YES / NO

24. Do you plan to ignore the financial reports because numbers make you tired?    YES / NO

25. Do you believe that the hallway or the parking lot after the meeting is where the real business gets done?    YES / NO


26. Will nothing stand in your way of having The Rock or Taylor Swift be the keynote speaker at convention?     YES / NO


27. Would a colleague describe you as someone who likes to raise his/her voice in order to make a point?    YES / NO

28. Do you think it’s a fun challenge to walk into the board meeting completely unprepared and see how long you can fly by the seat of your pants?    YES / NO

29.  Can your motivations for completing this application best be summed up by the words "ego trip?"     YES / NO


Thank you.  Please be aware that if you answered YES to any of the questions above, we will promptly dispose of your application.  We have plenty of those board members already.  Have a great day.




Introducing a New Program: The Invitation

Designed to positively change the culture of your Greek Community.


About the Program:
The Invitation is as compelling as a keynote, and as substantive as a workshop. Four hours of strong insights, powerful questions, engaging discussions, and lasting impact. The goal is to inspire your newest members to see fraternity and sorority as a truly special experience, correct the perspectives that lead to damaging choices, and set them toward lives of significance. Not bad for a weekend morning or afternoon!

The target audience is new members, although any member would benefit. Almost all audience sizes can be managed. Cost is comparable (and likely less) than your last 60-minute speaker.





John's invitation to rethink fraternity was the perfect educational opportunity for our students to explore how they show up to their experience. Students left with a better understanding of why they join and how they can allow their organization to be a bigger part of their life. 

Jenny Levering, Miami University
Director, Student Activities and Cliff Alexander Office of Fraternity and Sorority Life





About John:
John's speaking talents and facilitation skills are complimented by his years of hands-on work in the fraternity and sorority industry as a campus professional and as the former Vice President of Leadership Education for the North American Interfraternity Conference. John has been a volunteer for his national fraternity, a board member for the Center for the Study of the College Fraternity, and a team member of RISE Partnerships.

John has spoken all over the world to audiences of all sizes. He has delivered educational programs in 44 states and 13 nations.

John's presentations are substantive and uplifting. He believes that the fraternity/sorority movement can only be changed for the better if members understand and embrace the power of their experience. John is not focused on entertaining your students, or making them scared stiff, but instead, moving them into a deeper level of awareness around the true purpose of fraternities and sororities. He achieves this through creative and imaginative presentations that participants will likely describe as unexpected and compelling.


Fees and How to Book:
Program fee ranges from $2500-$3000 (plus lodging). Can also design packages that include book copies.

Contact John directly at johnshertzer@gmail.com or 515-201-5755. Limited to 3 engagements this Fall, so act quickly!

Leadership in Our Chapters…and the Abilene Paradox

Guest Essay By Dave Westol, Limberlost Consulting

It has been said that the boards of directors of non-profit organizations are often composed of good—I will make that very good—men and women who nonetheless may make bad or occasionally terrible decisions as a board that none of the directors would make as individuals.

And that sounds counter-intuitive. Why would individuals, who were theoretically elected or appointed because they possess strong positive qualities including the ability to analyze facts and data and make sound decisions, do the exact opposite while in a group of good people?

Why indeed? And how does that apply to our undergraduate chapters?

Mr. Rhetorical Question, may I present the Abilene Paradox?

The Abilene Paradox is the creation of Jerry B. Harvey—now Dr. Harvey—who has contributed in many ways to the study of organizational dynamics. His Paradox theory has been used countless times to explain a simple concept—that people react differently when in a group, especially when they are in a leadership role.

The Abilene Paradox occurred to Jerry when he was a doctoral student. He and his wife were visiting her parents in Coleman, Texas on a Sunday afternoon in August. Coleman is located about fifty miles southeast of Abilene.

Jerry was sitting on the shaded back porch of the home playing dominoes with his father-in-law at about three o’clock in the afternoon. It was hot but pleasant—a breeze, cold lemonade, peaceful. Then, it happened. His father-in-law got to his feet and said, “Let’s go to Abilene to the cafeteria for dinner!”

Jerry, not wanting to be branded as the whiny son-in-law, said, “Ah, okay”. His wife, knowing what was in store but also wanting to go along with the apparent majority, said, “Ah, okay”. His mother-in-law said, “Let’s get going if we’re going to go”. And away they went, each of the four knowing that the trip would involve a two-hour drive over dirt roads in an un-airconditioned automobile for a dinner that would be a tribute to gastrointestinal distress followed by another two-hour drive home.

The trip and the food were worse than anticipated. After they arrived home, his mother-in-law reportedly said, “I don’t know why I let y’all talk me into that”. Jerry responded that he didn’t want to be in the collective “Y’all”—that he had not wanted to go in the first place. His wife agreed. His father-in-law then justified it by observing that his daughter and son-in-law seldom visited and he thought that they might want something different. He added that he would have been happy with a beer and leftovers served on the back porch.

There you have it…the Abilene Paradox. Four intelligent people agreeing to a course of action that not one of them would have done as an individual…and to please others who in fact were not pleased.

When board members fail to state their true opinions; when they misperceive the collective reality; when they will not challenge or question because they defer to older, more experienced board members or when they allow friendships, shared experiences or other real or imagined affiliations to affect decision-making—then the board of directors has just climbed onto the bus for Abilene, as Dr. Harvey notes in subsequent writings.

Dr. Harvey also includes action anxiety (my interpretation is the reluctance by board members to pull the trigger or make a decision—“We need more information!”), fantasized risks, fear of ostracism by other board members and group tyranny as other aspects for the Abilene Paradox.

And do those dynamics apply to undergraduate chapters?

Absolutely.

Perhaps more so than with a board of directors, because our undergraduates often have stronger perceived bonds. Friendships, roommates, “She gave me a ride home last Thanksgiving”, “He threw me a TD last week at the game”…all factor into the chapter version of the Paradox.

One of the best arguments against the emphasis placed upon pledge class unity in hazing chapters is that we intentionally create our own version of the Abilene Paradox—we require our new members to think, act and in some cases speak alike, thus effectively snuffing individualism, critical thinking and initiative. When I served as CEO of my national fraternity I often saw that dynamic, especially during times that called for a significant decision. The brother who was stiffing the chapter on a large bill and up for suspension…the junior who was unsuited to serve as president but nominated…watch and listen as his pledge class lined up on the side of their former pledge brother because of blind loyalty rather than what was right for the chapter.

What can we do as chapter leaders to prevent our version of the Abilene Paradox?
First, we can create an atmosphere—a culture in our chapters—in which all members, not just older or more experienced members—can voice their opinions without fear of being ridiculed or mocked. Presidents and other officers: this is your area of control. Set the tone at meetings.

Secondly, we encourage a culture of inquiry—that is, a culture of healthy debate. We ask for and listen to opinions and arguments. We don’t, however, waste the time of the chapter with repetitive arguments or duplicate comments that begin with, “I agree with ___” Chapter presidents, this is your time to guide but not control the discussion.

Third…we get it right. That means that we may disagree with others but through that process of discussion and debate—attorneys often call it, “Discourse”, which is a good word for reasoned, respectful disagreement—we arrive at the best resolution.

Mark Baltz is an official in the National Football League who lives in Zionsville, Indiana, and attends some of the weekly meetings of the high school football officials held in downtown Indianapolis. I am co-chairman of the Football Committee with Bud Klumph, a Sigma Chi from Arizona State, and we schedule Mark to speak to our 100+ officials each year.

In his presentation Mark always notes that the biggest mistake he made in his career was starting a varsity football officiating crew with four friends. They were good officials…but they had difficulty speaking to each other in blunt and candid fashion. They allowed their friendships to get in the way of getting it right.

As a football official, I understand that simple concept. We must get the call right for the players, the coaches and the fans, whether there are 200 or 8,000. Friendship, hurt feelings or perceived slights have no place in an effective crew. We cannot get on the bus to Abilene and agree with a bad call because we don’t want someone to feel hurt.

As chapter leaders, you must encourage, prompt and indeed stimulate thoughtful discussion and discourse, especially about important topics or issues. Then, you must zealously safeguard the right of each member, regardless of age, seniority or status in the chapter, to speak to those topics and issues. You must insure that members feel comfortable challenging and questioning practices and decisions that in years past may have been no-brainers.

Finally, you must help sisters or brothers find that “getting it right” place. Sometimes that means you must put aside your feelings about an issue or question. There is a difference, of course, between a legitimate issue and voting on an illegal activity such as hazing. That is one occasion when you must stand up and speak out.

The Abilene Paradox…will exist as long as we fail to encourage our members to stand up and speak out. Many a chapter has been asked, “What were you thinking?” after a serious incident, problem or tragedy. I suspect that the answer is: “We were thinking…but we were not expressing our thoughts”



Dave Westol served as CEO of his national fraternity for eighteen years and now has his own consulting company, Limberlost Consulting, Inc., in Carmel, Indiana. He has served on the board of directors for FIPG, Inc. and as a football official for over 30 seasons. He can be reached at David.Westol@gmail.com.

The Gift of Appreciative Feedback


Need help finding a gift this season for that friend, or colleague, or student, or family member? I invite you to consider a very inexpensive, simple, and life-changing gift.


The gift of appreciative feedback.


When I was starting out as an advisor to college and youth student groups, I thought that providing feedback meant only the critical stuff. And thus, I avoided it because I never felt comfortable giving constructive criticism. I’m still not comfortable with it, but I’m better at it now after years of practice. To me, it’s still the worst part of advising (albeit very important).


What I didn’t realize at the time was that developmental feedback had a cousin…a much more friendly cousin that fell right into my strengths zone and brought a whole lot of joy to the advising experience.


Appreciative feedback.


Appreciative feedback is that feedback which identifies a behavior that is positive, notices it, comments on it, helps add meaning to it, and thereby amplifies it more loudly than it would have otherwise been.


To me, it’s what makes advising fun. It’s the good stuff, man. It’s the chance to shine a light and watch a chin rise, or a chest puff, or a small grin of pride on the face of a young learner.


And we do not do it enough.
 

David Rock, author of Quiet Leadership: Help People Think Better-Don’t Tell Them What to Do! (2006) states that people tend to receive positive feedback only a few minutes out of every year, versus thousands of hours of negative feedback.


But wait, you might be thinking, I’m a positive person! I tell people good things all the time! That may be true, but note that true appreciative feedback goes much deeper than “good job” or “I’m proud of you.”


Real appreciative feedback is not just a compliment. It is precise and personal. And, it should focus on behaviors and qualities you want to see more of. 


Knowing what those specific qualities are is the first step. For example, one quality we often want to see more of is hard work. As important as that is, it’s still too vague. What do we mean by hard work? You will need to answer for yourself, but if I’m advising a group of students it might include things like:

  • Tenacity: Can a student work through a setback or a challenge?
  • Determination: In a given task, does a student stay focused and not give up on the goal?
  • Optimism: Is there a glimmer in their eye, even when times are tough or the road is long?

Once you have identified some of these specific behaviors, then you can start looking for them. And that’s when being an advisor in the room becomes a whole lot less boring, and much more intentional. Your job is not to simply be present, but to scan the room searching for behaviors that deserve appreciate feedback.

According to authors Judith Wilson and Michelle Gislason, who wrote Coaching Skills for Nonprofit Managers and Leaders (2010), appreciative feedback, if done well, has three primary elements:

  1. Observation: Making an observation of a positive action, behavior, or demonstrated quality.
  2. Acknowledgment: Sharing that observation using the facts of what you saw.
  3. Appreciation: Helping to give meaning to the action or behavior by sharing what it means to you or the impact it can have.
For example, let’s say you show up to the weekly chapter meeting, and you observe the President taking time before the meeting starts to move throughout the room, shake hands with the members and thank them individually for being there. (Observation)

After the meeting, you pull the President aside and say “I noticed that you were greeting people before the meeting and taking extra time to welcome them.” (Acknowledgment)

You continue by saying, “I really enjoyed seeing that because I feel that it set a very positive tone for the meeting and the members who took the time to come felt valued and appreciated. This is impactful because it might mean some of these members now understand the importance of being here and will make greater efforts to never miss a meeting. Plus, they likely feel more connected and engaged to the chapter overall.” (Appreciation)

Boom. Simple. And advising magic.

Author Michael Brandwein also has a good framing of this, and he calls it (1) Describe it, (2) Label it, and (3) Praise it. He is also very fond of acronyms and advocates for the L.A.S.E.R.B.E.A.M. technique. Which stands for: Look for Any Signs of Excellent behavior; then: Respond to that Behavior to Educate And Motivate.

Some things to consider:

  • Sincerity is essential, and fake or throw-away compliments can be smelled a mile away.
  • Students are a different levels of growth at all times, and so what would be meaningful appreciative feedback for one might be too simplistic for another.
  • During meetings, or activities, and whenever a group of students is together, I challenge myself to find at least 3 students who are deserving of appreciative feedback that day. I try to find different students each time, but some repeat-recipients are inevitable.
  • While appreciative feedback is best delivered personally and individually, it’s not always bad for others to overhear, since it helps to build awareness of what behaviors are rewarded.
  • On occasion I will deliver appreciative feedback in public to more greatly amplify the message and if I feel the student would benefit from the spotlight of recognition.

Advisors, let’s all commit to making this next year one in which we work harder at appreciative feedback than ever before. I think we’ll be amazed at the results, and also amazed at how much more worthwhile our jobs become.

Let’s give a gift that’s irreplaceable, the gift of appreciative feedback.